elanville

elanville

Refund & Returns Policy

At Elanville, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains our return process, eligibility requirements, and how refunds are handled.

By placing an order with Elanville, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return, your item must:

  • Be unworn, unused, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging whenever possible.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned:

  • Items marked as Final Sale

  • Clearance or promotional items (unless defective)

  • Worn, washed, or altered clothing

  • Items with missing or removed tags

  • Gift cards (if applicable)

  • Products returned outside the return window

How to Start a Return

To request a return, please email our customer support team with the following information:

  • Full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

Once your request is reviewed, we’ll provide instructions for completing your return.

Please do not send items back without receiving return instructions.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

We recommend using a shipping service that provides:

  • Tracking information

  • Delivery confirmation

Elanville is not responsible for returned packages that are lost or damaged during transit.

Original shipping charges are non-refundable unless required by applicable law or the return is the result of our mistake.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing items

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping packaging

Our support team will review your request and provide an appropriate solution as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Processing times depend on your bank or payment provider.

  • It may take several business days for the refunded amount to appear on your account.

Late or Missing Refunds

If you haven’t received your refund after approval:

  • Check your bank account.

  • Contact your credit card company.

  • Contact your bank, as processing times may vary.

If you’ve completed these steps and still need assistance, please contact our support team.

Order Cancellations

Orders may only be canceled before they enter the processing stage.

Once an order has been processed or shipped, it cannot be canceled.

If you need to cancel your order, please contact us immediately after placing it.

Exchanges

We do not offer direct product exchanges.

If you’d like a different size or style, we recommend:

  1. Returning the eligible item according to this policy.

  2. Placing a new order for your preferred product.

This helps ensure the fastest possible service and product availability.

Our Commitment

Customer satisfaction is our priority.

We carefully review every return request and strive to provide fair, prompt, and professional support throughout the process.

Our goal is to make your shopping experience with Elanville simple, enjoyable, and worry-free.

Customer Support

Store Name: Elanville

Business Type: Online Women’s Clothing Store

Product Categories:

  • Mini Dresses

  • Midi Dresses

  • Midaxi Dresses

  • Midi Shirt Dresses

  • Jumpsuits

  • Sleeveless Midi Dresses

Email: support@elanville.com

If you have any questions regarding returns, refunds, or order eligibility, our customer support team is here to help. Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for choosing Elanville. We appreciate your trust and look forward to providing you with fashionable, high-quality clothing and outstanding customer service.